Frequently Asked Questions

Orsini Fine Jewellery ships internationally to Australia and a select number of countries. All international orders are handled with the same care and attention as our New Zealand customers, and we are happy to assist with any questions before or after purchase.

Shipping to Australia

We ship regularly to customers across Australia. All orders are fully insured, tracked, and delivered by trusted courier partners. Delivery to Australian addresses typically takes 2-4 business days from our Auckland showroom.

If you have a question about a specific piece before ordering, our team is happy to assist via phone or email. We can provide additional photos, measurements, and styling advice to help you make the right choice from a distance.

International Order Process

• Orders can be placed directly through our online store
• All pieces are carefully packaged in Orsini boutique gift packaging
• Full insurance is included on all international shipments
• Tracking details are provided at dispatch
• Our team is available to assist with any queries throughout the process

Yes, we are delighted to offer tax free pricing for international travellers. You can find out more information about this here.

If you have a question about a specific piece before ordering, our team is happy to assist via phone or email. We can provide additional photos, measurements, and styling advice to help you make the right choice from a distance.

Sales to Australia are sold now inclusive of Australian GST and import duties which makes it much easier for our customers to receive their jewellery

All online orders with an international shipping address (outside of Australia) will have the GST removed when processed.  Please be aware that all applicable import duties, VAT, taxes, tariffs, handling fees, customs charges, brokerage fees, and other, which may be due at the time of delivery, are the sole responsibility of the receiving party. 

Yes. We work exclusively with trusted suppliers who adhere to the Kimberley Process and recognised international ethical standards. The majority of our diamonds are natural, ethically sourced stones supplied through our international partners. We also offer laboratory-grown diamonds upon request.

In-stock items: Delivered within 1–3 business days within New Zealand.

Custom-made or bespoke pieces: Production typically takes 4–6 weeks, followed by courier delivery.

International orders: Delivery generally takes 5–10 business days, depending on customs clearance.

Tracking details will be provided as soon as your order is dispatched. Express delivery may be available upon request for an additional fee.

Once dispatched, you’ll receive a tracking number via email with a link to monitor your shipment. If you don’t receive tracking details within 1–2 business days, contact us at info@orsini.co.nz.

No — due to the value and security of our jewellery, we cannot deliver to PO Boxes. A physical address is required.

Yes, if your item has not yet shipped, contact us immediately at info@orsini.co.nz. For dispatched orders, we may be able to request a redirection with the courier (fees may apply).

We are pleased to offer international shipping to the following destinations:

Australia, United Kingdom, United States & Canada, Europe, and many other destinations.

Please contact us at  alirajewels21@gmail.com for further information and to enquire about a custom shipping quote.

Please note that even for countries to which we ship, certain exclusions may apply depending on specific items or brand export restrictions in accordance with local laws.

Duties, Taxes & Customs Fees:

Sales to Australia are inclusive of Australian GST and import duties.

For other international destinations, all import duties, VAT, tariffs, handling fees, and customs charges are the responsibility of the recipient and are not included in the purchase price. These charges vary by destination and are determined by the local customs authority.

We are legally required to declare the full value of all goods shipped internationally and cannot mark items as “gifts.” This ensures compliance with New Zealand export regulations.

If a shipment is refused due to customs charges or import fees, all incurred costs — including return shipping and any associated fees — will be deducted from any applicable refund once the item is safely returned to us.

For specific advice, we recommend contacting your local customs office to understand any applicable fees before placing your order.

Local shipments: Orders within NZ include complimentary express shipping (excluding large and extra-large jewellery cases due to their heavy weight).

International shipments: $50 courier fee for Dodo Jewels items using NZ Post signature only delivery (for all destinations. NB: longer delivery times).

$100 courier fee to Australia.

$200 courier fee to all other international destinations.

If your order hasn’t gone into production or been shipped, we may be able to amend or cancel it. For bespoke or made-to-order items, cancellations are not possible once production begins.

Some rings can be resized depending on the style. Custom designs or full-eternity rings may not be resizable. Please consult with us before purchase or resizing.

We do not accept returns or exchanges on custom-made or made-to-order jewellery. Items with a manufacturing fault will be repaired or replaced under the Consumer Guarantees Act (CGA).

We accept major credit cards, bank transfers, in-store EFTPOS, and WeChat Pay. All payments must be fully cleared before items are dispatched or collected.

We offer a range of flexible payment options, including layby with staged payments, split payments (for example, a 25% deposit with the balance payable on collection), and tailored finance arrangements for high-value bespoke orders. All finance options are subject to approval and must be arranged prior to order production.