Terms of service

Terms & Conditions

Access to and use of this website are subject to these Terms and Conditions and all applicable laws and regulations, including laws and regulations governing copyright and trademarks. By accessing this website, you accept, without limitation or qualification, all of these Terms and Conditions.

Repairs Policy

At Alira Jewels, we are committed to repairing, cleaning, and altering jewellery items to help them look their best.

We are happy to provide these services for estate jewellery and jewellery purchased from other jewellers. However, Alira Jewels accepts no responsibility for the nature, origin, or condition of the metal, diamonds, gemstones, or other materials, including any changes that may occur during repairs. We may be unable to determine the exact composition of materials without appropriate gemological testing equipment.

We will make every reasonable effort to clean and repair your jewellery to the best of our ability.

Please note: Alira Jewels reserves the right to request identification if a repair or alteration receipt has been misplaced. All items left for repair or alteration are at the owner's risk. For items covered under warranty, the original warranty documentation or receipt must accompany the item; otherwise, standard repair charges may apply.

Returns & Exchange Policy

Online Sales Return Policy

Alira Jewels aims to provide a smooth and convenient shopping experience. Customers may request a return within 30 days from the date of purchase, subject to applicable restrictions. Eligible items may be exchanged or returned for store credit within six months, where applicable.

This policy excludes bespoke, custom-made, or personalised jewellery covered under our cancellation policy.

Please review the following conditions carefully:

Jewellery must be returned in its original packaging and in a saleable condition.

Items that have been worn, damaged, scratched, exposed to chemicals, resized, or otherwise altered may not be accepted for return.

If the jewellery was supplied with a diamond grading report or certificate, the original document must also be returned.

Refunds, exchanges, or store credits will be processed only after the returned item has been received and inspected by our authorised team.

This policy applies only to the original jewellery item purchased from Alira Jewels and does not apply to items that have been altered.

For hygiene reasons, earrings are non-returnable and non-refundable unless they are faulty or applicable law requires otherwise.

Customers are responsible for the shipping costs incurred when returning products to Alira Jewels, unless otherwise required by applicable law.

Customers remain responsible for returned items until they are received by Alira Jewels. Please ensure that all jewellery is packaged securely. Items damaged during return shipping may not qualify for a return if they are no longer in saleable condition.

Please allow reasonable time for the returned item to reach us and for the inspection and processing of any approved return or store credit.

All returned jewellery must be accompanied by the original purchase receipt or valid proof of purchase.

Before returning any item, please contact Alira Jewels for assistance and return instructions.

In-Store Sales Return Policy

Please choose your jewellery carefully before completing your purchase. Change-of-mind refunds may not be available for in-store purchases. Eligible items may be exchanged for another item of equal value, provided they have not been damaged or altered.

If a product is faulty, Alira Jewels will meet its obligations under applicable consumer protection laws.

For hygiene reasons, earrings are generally non-returnable and non-refundable unless faulty or otherwise required by law. For bespoke, custom-made, or personalised jewellery, please refer to our cancellation policy.

Ring Sizing Policy

Customers are responsible for selecting the correct ring size when placing an order. If you receive a ring in the wrong size, please contact Alira Jewels for assistance.

Due to the craftsmanship, design, and use of diamonds or precious gemstones, some rings cannot be resized. We strongly recommend contacting Alira Jewels before arranging any resizing to ensure that the appropriate recommendations are provided.

Alira Jewels cannot guarantee that every ring can be resized without affecting its design, structure, or setting.

Product Availability

Although we make every effort to keep our product listings accurate and up to date, some jewellery items may occasionally be unavailable or out of stock.

If an item you order is unavailable, Alira Jewels will endeavour to inform you and may offer an alternative product or provide an estimated restocking or delivery timeframe.

Delivery estimates may vary depending on supplier availability, product specifications, and other circumstances. We will make reasonable efforts to keep you informed of any unexpected delays.

The jewellery displayed on this website may represent only part of the collection available from Alira Jewels. Please contact our team for further information about product availability, customisation, sizing, or other jewellery options.

All jewellery designs, photographs, images, text, graphics, and other content displayed on this website are protected by applicable copyright and intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, or use any content, photographs, images, or jewellery designs from this website without prior written permission from Alira Jewels or the relevant rights holder.

All original jewellery designs created by Alira Jewels remain the intellectual property of Alira Jewels, unless otherwise stated or agreed in writing. Third-party designs and trademarks remain the property of their respective owners.

Errors and Omissions

Alira Jewels makes reasonable efforts to ensure that all product descriptions, images, prices, and other information displayed on this website are accurate and up to date. However, occasional errors or omissions may occur.

If an error affecting your order is identified, Alira Jewels will endeavour to contact you and explain the issue. Where appropriate, you may be offered the option to proceed at the corrected price or cancel the affected order and receive a refund for the amount paid.

Alira Jewels reserves the right to decline or cancel an order where a material pricing, product description, or availability error has occurred, subject to applicable law.

Cancellations

Specially ordered, custom-made, bespoke, personalised, or manufactured jewellery may be subject to specific cancellation conditions and may not qualify for a refund, store credit, or exchange once production or customisation has commenced, except where required by applicable law.

If you wish to change or cancel an order placed online, by telephone, or by email, please contact Alira Jewels as soon as possible. We will inform you whether the order can still be changed or cancelled.

For customised orders involving a deposit, cancellation charges or forfeiture of some or all of the deposit may apply where disclosed and legally permitted. Any outstanding balance will be handled in accordance with the agreed order terms and applicable law.

Changes to Our Website

Alira Jewels reserves the right to update or modify website content, product designs, descriptions, prices, and availability from time to time without prior notice.

Changes will not override rights or obligations that cannot legally be excluded or modified.

Jewellery Colour Information

Alira Jewels makes every reasonable effort to display jewellery colours, finishes, and gemstones as accurately as possible.

However, the colours you see may vary depending on your device, screen settings, lighting conditions, and display resolution. Actual product colours and appearances may differ slightly from the images shown on the website.

Loss or Damage in Transit

Alira Jewels takes reasonable care when packaging and dispatching jewellery orders to help ensure that products reach customers safely.

If your order arrives damaged, is missing, or appears to have been delivered incorrectly, please contact Alira Jewels promptly with your order details and any supporting photographs.

Responsibility for loss or damage during transit will be handled in accordance with the applicable shipping arrangements, carrier terms, and consumer protection laws. Nothing in this policy excludes any rights or remedies that customers may have under applicable law.

Duty-Free and Tax-Free Purchases

Any duty-free or tax-free purchasing arrangements are subject to the applicable laws and regulations of the relevant country, including customs, export, and tax requirements.

Customers are responsible for ensuring that their purchases and travel arrangements comply with applicable regulations. Eligibility for tax-free purchases, minimum purchase values, documentation requirements, and refund procedures may vary by jurisdiction.

Please contact Alira Jewels or the relevant customs or tax authority for guidance regarding any applicable duty-free or tax-free arrangements.

Fraud Protection Program

As part of our order-processing procedures, Alira Jewels may review orders to identify suspected fraud, unauthorised transactions, or other potentially illegal activity.

We reserve the right to place an order on hold, request additional verification, decline an order, or cancel an order where there are reasonable grounds to suspect fraud or unauthorised activity, subject to applicable law.

Our customer service team may contact you using the details provided with your order to verify relevant information. We may also take reasonable steps to protect customers and our business against fraudulent transactions and unauthorised account activity.

If you have any questions about these Terms & Conditions, our jewellery products, repairs, returns, exchanges, sizing, or cancellations, please contact the Alira Jewels customer support team through the contact details provided on our website.